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Updated On - 22 Feb 2022 |

Estimated reading time: 11 minutes

By providing excellent features and incredible functionalities, Microsoft 365 has gained a remarkable position in the market every bit a collaboration and productivity platform. This cloud Part 365 platform is extremely secure for information as well. It helps users store and edit enterprise-level data and allows them to share and collaborate with others via advanced collaboration tools and applications, irrespective of their geographical locations.

Microsoft 365 has ever inspired businesses to movement to the cloud since its launch in 2011. Though it provides multiple subscription plans, affordable pricing, and a fix of applications that allow users to communicate and collaborate, Microsoft 365 even so lacks at some points. There are some common problems that many Microsoft 365 users often face while using information technology.

In this commodity, we will highlight some of the office 365 known bug and their solutions that are oft encountered by users in Microsoft 365.

1. Sign-in problems with Microsoft 365

   Sometimes if users are unable to sign in to Microsoft 365 portal, at that place could exist ii reasons behind this trouble – either the password is wrong, or the service that handles log-ins is not supportive. Don't worry! This error tin can be fixed easily.

   As virtually of you might know, Microsoft 365 Dwelling house and Personal license rely on your Microsoft account. So, your Microsoft 365 ID and password must match with your Microsoft 3655 account. Brand sure you are typing the correct credentials for your account.

   If the problem persists, then click the Can't admission your business relationship link on the Microsoft 3655 log-in portal. The password reset guide will help you how to verify and change your countersign.

2. Synchronization errors with Microsoft 365

   Start, allow us explain what Microsoft 365 synchronization problem is. When yous open whatsoever of the Microsoft 365 applications similar Word, Excel, or PowerPoint, recently added files must announced in every application whenever y'all open them, but if that doesn't happen, then there are synchronization issues with Microsoft 365.

   Well, it's infrequent with desktop version, mobile users often face up this trouble a lot. In such cases, you should shut the app immediately and re-open up information technology. However, if the problem still occurs, information technology means the file has never synchronized with OneDrive, which means your system is not connected properly to the Internet. So, check your Internet connection, and then check for files.

3. Difficulty in getting back up

   When we take a service or plan, we expect a hundred percent technical support from the vendor. Only, with Microsoft 365, users don't get the support that they want. We don't mean that Microsoft doesn't provide any help, simply information technology doesn't facilitate whatever support system to bargain with every support asking. So, if you have a query related to Microsoft 365, and then you'll have to wait for some days to become an efficient solution.

   The merely other solution that y'all tin use is to take help from an external Information technology support service provider or use a third-party tool to fix your issues.

4. Bandwidth demand

   High bandwidth demand for Microsoft 365 often becomes the most challenging thing for users. While working online with Microsoft 365, users need sufficient bandwidth to keep the workflow maintained, especially while managing a lot of files in OneDrive. One fashion to get out of this situation is by contacting your internet provider and asking for college bandwidth plans.

5. Microsoft 365 isn't 100% deject-based

   Near of y'all know Microsoft 365 every bit a 100% cloud-based platform, but some apps of Microsoft 365 are not available in the cloud, like MS Access and Publisher. Now, it is up to your bandwidth, which type of Office apps you apply – desktop or deject. Considering businesses with lower bandwidth will cease up using the desktop version of Function apps.

6. It is not piece of cake to drift to Microsoft 365

   While all other office 365 known bug could be resolved chop-chop, performing the migration to Microsoft 365 is ane of the worst nightmares for users. While migrating to or from Microsoft 365, users face a lot of difficulties, such equally:

   • Migrating all types of data- Exchange information, SharePoint data, OneDrive data, IMAP data, etc.
   • Difficulty in performing the migration using transmission methods
   • Requirement for technical experts for migration
   • Demand for selective migration
   • Ambivalence is estimating migration time and feasibility
   • Finding a proficient professional Function 365 Migration tool.
   • Assigning impersonation rights to users mailboxes

   With these obstacles, it is almost incommunicable for non-technical users to perform the migration in Microsoft 365.

Some additional Microsoft 365 issues and solutions:

• Problem 1 – Microsoft 365 Activation Issues

  When any user attempts to actuate Microsoft Office via Microsoft 365, he may receive an error like when the activation fails – "Nosotros are unable to connect correct now. Delight cheque your network and try once more afterward." Or "Pitiful, we can't connect to your account. Please try over again later."

  Solution – Try the following solutions to troubleshoot the aforementioned error.

  • Employ Microsoft 365 Support and Recovery Assistant to prepare the activation consequence.
  • Check for the correct license under Microsoft 365 Settings.
  • Remove the existing product primal to activate the Microsoft Part program
  • Check for proxy servers and firewall blocking
• Problem ii – Glitches in the Microsoft Teams awarding of Microsoft 365 while working on the Safari browser.

  Solution – Before running Microsoft Teams in the Safari browser, you can try unselecting the Prevent cross-site tracking setting from the browser Preferences>Privacy department. Merely ensure to again select this setting for other browsings later on your work on Teams is completed.

• Problem 3 – Update issues in Microsoft 365 such as failure in installing or detecting updates

  Solution – Bank check for all network connections, Bank check Microsoft 365 update channels from File>Office Account>About Outlook.

• Problem 4 – Add-in bug in Microsoft 365 such every bit programs close downwardly/crash, boring functioning, etc.

  Solution: Disable add-ins and run Microsoft 365 applications without them and run information technology in safe mode as suggested.

• Trouble v – Temporary server problems while attempting to sign in to Microsoft 365 business relationship for its activation subsequently the installation.

  Solution: Perform workarounds like checking internet connectivity, resetting browser (IE) settings, repairing Function online, disabling 2-step verification for the account, and running Microsoft Support and Recovery Assistant

• Problem 6 – Function setup freezes or stops responding due to corruption in the installation file.

  Solution: Utilize the Microsoft Part Uninstall wizard to remove the currently installed Office completely and then re-install Part.

• Trouble 7 – SharePoint Online problems like unable to share content with external users, no moving picture showing up in user's contour, site collection creation upshot, access denied issue, library sync issue, SharePoint tenant storage bug, etc. and OneDrive bug like OneDrive site collection provisioning issue, issues while irresolute storage quota, sync event (OneDrive & sync client), OneDrive web access consequence, etc.

  Solution: Run corresponding diagnostics in Microsoft 365 Admin Centre for the specific SharePoint Online and OneDrive issues.

• Problem viii – Fault: UserAlreadyBeingMigratedException while trying to enable or disable an archive mailbox for the Microsoft 365 user.

  Solution: If failed motion requests due to which the mistake has occurred are affecting management tasks, connect to Exchange Online PowerShell and remove the asking running this command – Remove-MoveRequest -Identity IdentityOfFailedRequest. Now, run the command again to enable or disable an archive mailbox for the user.

• Trouble 9 – Cannot migrate annal mailbox to Microsoft 365

  Solution: Ensure to enable archive mailbox before starting mailbox migration to Microsoft 365, and reconnect on-premises archive mailbox within thirty days of disconnection.

• Problem 10 – Cloud-based Archive Mailbox cannot be accessed by Outlook Web App in a hybrid deployment. Instead, an error appears – "Your archive appears to be unavailable. Effort to access it once more in 10 seconds. If you see this mistake again, contact your Help Desk."

  Solution: To set the trouble, update root certificates past running the Windows update on the Commutation hybrid server, and the run the Hybrid Configuration Sorcerer once more.

• Problem 11 – Items are duplicated in the Microsoft 365 archive mailbox while an agile IMAP migration batch is running, or the MRM retention policy is enabled.

  Solution: Pause or stop the running migration batch, remove duplicate items manually, or delete the migrated mailbox entirely and try to migrate it again. Besides, you can disable the MRM Memory Policy before starting the migration batch.

• Problem 12 – Unable to receive emails in Outlook 365

  Solution: Cheque the correct working of the Inbound postal service menstruum via the Microsoft Remote Connectivity Analyzer tool (perform Entering SMTP email examination under Office 365 tab>Internet Email Tests).

• Trouble 13 – Can't connect to a Skype user account

  Solution: Afterward enabling multi-gene authentication for the account, yous have to use the app password to connect to Skype for Business and if you have selected the option proverb, "Allow users to create app passwords to sign in to not-browser applications", and so you can create a separate app password also.

• Problem 14 – Failure in signing out of the Microsoft 365 spider web services

  Solution: Effort solutions such every bit signing out the Microsoft 365 business relationship, and signing in again, closing and launching browsers over again, signing out of all Microsoft online services, clearing web browser cache and cookies, etc.

• Problem xv – Unable to transport emails on Windows 10

  Solution: Check for missing messages on Outlook on the web, run Microsoft Support and Recovery Assistant tool, check Microsoft 365 service health, and utilise the inbuilt message trace tool in Microsoft 365.

• Problem 16 – Tin't use Autodiscover or Setup wizards

  Solution: Check the default Autodiscover URL, use Microsoft 365 Back up and Recovery Assistant tool to run an automatic bank check for the outcome, update the Outlook application to the latest version, test the working of Substitution Autodiscover via Microsoft Remote Connectivity Analyzer.

• Problem 17 – Repair process for an Office Click-to-Run awarding does non start

  Solution: Perform online repair on the installed Microsoft 365 plan.

• Trouble 18 – Can't search inactive mailboxes in Substitution Online

  Solution: To the Discovery Management Office group in Exchange Online, add the View-but Recipients Role.

• Trouble 19 – Litigation Agree users cannot delete messages in Microsoft 365 (cannot articulate Deleted Items folder, mailbox items, or create copies of items)

  Solution: Use this command to review for each affected mailbox folder statistics and duplicate items analysis –

  Get-MailboxFolderStatistics <UserIdentity> -IncludeAnalysis | ? {$_.name -like "Deletions" -or $_.name -similar "Purges" -or $_.name -like "Versions" -or $_.proper noun -like "Recoverable Items"} | FL Proper name,ItemsInFolder,FolderSize,*Subject*

  If you are an administrator and member of User MRM Management or SSA Records Direction and the Recoverable Items Folder size is more 30GB, then execute this control.

  Commencement-ManagedFolderAssistant <UserIdentity> -HoldCleanup
  

• Problem 20 – Error "We tin can't display your message right now. Something went wrong and your encrypted message couldn't exist opened. To view the message, follow the instructions in the original electronic mail bulletin and endeavor again," while attempting to view an encrypted message.

  Solution: Fix this problem past resetting the MIME types related to the default Outlook Web App policy to its default values. For this, first, connect to Exchange Online using Remote PowerShell so run the post-obit cmdlets one afterwards another.

  $owapolicy = Get-OwaMailboxPolicy
  Set-OwaMailboxPolicy -AllowedMimeTypes @{remove = "text/html"} -BlockedMimeTypes @{remove = "text/html"} -ForceSaveMimeTypes @{add together = "text/html"} -Identity $owapolicy.Identity

• Trouble 21 – Microsoft 365 Import Job fails with MailboxAmbiguous error in the Import Job log file while importing PST files via Network Upload or Drive Shipping method.

  Solution: Outset, to check whether objects are recipients or soft-deleted users, execute these commands.

  Become-Recipient <SMTP_ADDRESS>
  Get-Mailbox <SMTP_ADDRESS> -SoftDeletedMailbox
  Get-MailUser <SMTP_ADDRESS> -SoftDeletedMailUser

  Once the user is identified, utilize the Exchange GUID as the target mailbox while mapping with the CSV file.

• Problem 22 – Having email issues after adding a custom domain in Microsoft 365

  Solution: Ensure that mailboxes are created for anybody in the cloud platform, for those who hold the email in the domain earlier changing the MX record when you add a custom domain to your Microsoft 365 account.

• Problem 23 – Issue (Fault: List '|0' does non exist at site with URL '|1') when creating documents in Microsoft 365 portal

  Solution: Try restoring Documents Library from the Recycle Bin and if failed, create a "Documents" list on your Squad Site.

• Trouble 24 – Unable to setup Microsoft 365 on your iOS device

  Solution: Cheque for the correct assigned Exchange Online license, check whether the Exchange ActiveSync of the account is enabled, and try resetting the countersign for the business relationship too.

• Trouble 25 – Missing email after moving from WorkSpace to Microsoft 365

  Solution: If folders or messages are missing on the Outlook on the Web merely available on the WorkSpace webmail, restore deleted items from the Deleted Items folder, and if folders or messages are missing from both Outlook on the Web, and Workspace WebMail, contact for official aid.

• Trouble 26 – Error when you try to turn on/off the search Audit Log in Microsoft 365

  Solution: Check that the user is assigned the Audit Logs Function in the Substitution Online. By default, global admins in Microsoft 365 are members of the Organisation Direction role group to which the Audit Logs role is assigned past default only the user needs to cheque this permission to fix the issue.

• Problem 27 – Annal Status is set to "None" for an agile annal mailbox while checking the archive status of the mailbox in the Commutation Online PowerShell.

  Solution: To check the status of the annal, use ArchiveDatabase and ArchiveGuid properties using the following control.

  Become-mailboxUserName|fl archivedatabase,archiveguid

Similar issues can arise during Role 365 migrations too. The best solution to these bug is either taking help from an expert who knows how to deal with Microsoft 365 migration, or using third-party tools similar Kernel Office 365 Migration (https://world wide web.nucleustechnologies.com/office-365-migration/), Kernel Migrator for SharePoint (https://www.nucleustechnologies.com/sharepoint-migration/), Kernel IMAP to Office 365 (https://www.nucleustechnologies.com/imap-to-office-365/), etc. for a smooth and seamless migration.

Wrap Up

No uncertainty, Office 365 is a beneficial platform for organizations, but users may face some bug while using information technology. Some part 365 known issues are discussed in a higher place. Therefore, it is necessary to empathize the common issues with Office 365 and how they can be solved. In this commodity, we tried to highlight the most common problems faced past Office 365 users and recommended some reliable professional person solutions for them.

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Source: https://www.nucleustechnologies.com/blog/common-office-365-problems-and-solutions/

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